1.1 You are reading a legal document which is the agreement between you, the Customer (whom we refer to as "you", "your" or the "Customer" in this document) and us. We are Travelog (Travelog Holidays Sdn Bhd) and we are the owner of this website. (and we refer to ourselves as “Travelog", "we" or "us" or "our" in this document).
1.2 Please read this agreement carefully. By browsing, accessing or using this website or by using any facilities or services made available through it or by transacting through or on it, you are deemed to have read, understood and agreed to observe, comply and be bound with the terms and conditions that appear below (all of which are called the "Agreement"). This Agreement is made between you and us.
1.3 We reserve the right to amend these terms and conditions at any time and it is your responsibility to review these terms and conditions on each occasion you purchase a deal. All amendments to these terms and conditions will be posted on-line and disclosed to you by email to the email address you Register with us. You may terminate this Agreement by written notice to us (either by email at or by post or fax) if you do not wish to be bound by such new terms and conditions. However, continued use of the Service or the Website or a Voucher will be deemed to constitute acceptance of the new terms and conditions.
1.4 Your statutory rights: As a consumer, nothing in this Agreement affects your non-excludable statutory rights.
2.1 In this Agreement, we use various defined terms. You will know they are defined because they begin with a capital letter. This is what they mean:
2.1.1 "Breach of Duty" is defined in clause 10.11.1.
2.1.2 "Travelog Voucher" means voucher purchased by you on Website to exchange or redeem for the Voucher Services.
2.1.3 "Liability" is defined in clause 10.11.2.
2.1.4 "Merchant" means the party who shall supply or provide the Voucher Services.
2.1.5 "Microsite" means direct subdomains, subpages, redirected subdomains, subpages and any other web display pages directly and indirectly correlated to Travelog.
2.1.6 "Purchase" means the purchase of a Travelog Voucher.
2.1.7 "Register" means "create an account on the Website" (and "Registration" means the action of creating an account).
2.1.8 "Service" means all or any of the services provided by Travelog via the Website (or via other electronic or other communication from Travelog) including the information services, content and transaction capabilities on the Website (including the ability to make a Purchase).
2.1.9 “Voucher Services” means the products and/or services to be supplied and/or provided by the Merchant.
3.1 Applicability of these terms and conditions: Use by you of the Service and the Website and any Purchase are each subject to the terms and conditions set out in this Agreement.
3.2 Age: To use the Service and make any Purchase of a Travelog Voucher, you must be 18 years of age or over.
3.3 Place: The Website and the Service and any Purchase are directed solely at those who access the Website from Malaysia and abroad.
3.4 Scope: The Website, Service and any Purchase are for your non-commercial, personal use only and must not be used for business purposes. For the avoidance of doubt, scraping of the Website (and hacking of the Website) is not allowed.
3.5 Prevention on use: We reserve the right to prevent you using the Website and the Service (or any part of them) and to prevent you from making any Purchase.
3.6 Equipment: The Service and use of the Website and the making of any Purchase does not include the provision of a computer or other necessary equipment to access the Website or the Service or to make any Purchase. To use the Website or Service or to make a Purchase, you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone costs, telecommunications costs or other costs that you may incur.
4.1 Why to register: You do not need to Register to use much of the functionality of the Website or to access much of the Service. However, you must Register in order to make a Purchase from the Website. This is so that we can provide you with easy access to print your orders, view your past purchases and modify your preferences. We reserve the right to decline a new Registration or to cancel an existing Registration at any time.
4.2 How to register: To Register you need to supply us with your name, email address, payment details and possibly some other personal information.
4.3 Passwords: Once you finish Registration, we will allocate a password to you and your account. You must keep the password confidential and immediately notify us if any unauthorised third party becomes aware of that password or if there is any unauthorised use of your email address or any breach of security known to you. You agree that any person to whom your user name or password is disclosed is authorised to act as your agent for the purposes of using (and/or transacting via) the Service and Website. Please note that you are entirely responsible if you do not maintain the confidentiality of your password.
4.4 Valid email addresses: All accounts must be registered with a valid personal email address that you access regularly, so that, among other things, moderation emails can be sent to you. Any accounts which have been registered with someone else’s email address or with temporary email addresses may be closed without notice. We may require users to re-validate their accounts if we believe they have been using an invalid email address.
4.5 Closing accounts: We reserve the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple registration accounts, or if an non-malaysian user pretends to be a user, or disrupts the Website or the Service in any way.
4.6 Multiple logons: If you use multiple logins for the purpose of disrupting a community or annoying other users you may have action taken against all of your accounts.